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Go to the shop#Frequently asked questions
What is Quasar Lighting?
Quasar Lighting specializes in innovative lighting solutions, including stretch ceilings, Q-Frames, and lighting design consultations.
What are Q-Frames?
Q-Frames are illuminated wall art displays that combine artistic design with integrated lighting.
How do I order a custom Q-Frame?
Visit the custom frame category on our site, upload your picture, make the payment, and we’ll handle the rest.
What types of artworks we use for our Q-Frames?
We use AI-generated artworks and copyright-free images.
How does the custom picture frame process work?
Upload your desired image, select the frame size and lighting options, make the payment, and we will craft and deliver your custom Q-Frame.
What types of images can I use for custom Q-Frames?
You can use your own images, AI-generated artworks, or choose from our selection of artist-created and copyright-free images.
How can I get a quote or consultation?
Contact us directly through our website to request a quote or schedule a consultation.
What consulting services do you offer?
We provide electrical planning and lighting design consulting to help you achieve the best lighting solutions for your space.
How long does it take for home delivery?
Home delivery typically takes between 14-30 business days, depending on your location and the specific product ordered. You will receive a tracking number once your order has been shipped.
How long will it be before I get a refund?
Once we receive your item(s) back, our returns department will inspect and restock the goods. Once our returns department have done this, an automated refund is generated on our system. Your outstanding refund is then processed by our accounts department back to your original payment method. This process typically takes 5-7 working days. When returning your products please remember to include your original invoice, without this it may delay your refund.
Who pays for return postage?
If you are returning an unsuitable item for a refund we will refund the cost of the item only and not the original delivery cost.Should you be returning a faulty item for a refund we will refund both the original shipping costs and the return delivery costs.
Why have you not refunded the original delivery charge?
If you are returning an unsuitable item for a refund we will refund the cost of the item only and not the original delivery cost. Should you be returning a faulty item for a refund we will refund both the original shipping costs and the return delivery costs.
How can I contact customer support?
Email us at sales@quasar.lighting or call us at +1 (786) 578-7840 for assistance.
